It starts with a form submission or a phone call that goes to voicemail. You have an issue in your office. The temperature is off. A door is not latching right. The bathroom is acting up. You report it the way you were told to. You wait. You follow up. You wait some more. Three days later, someone finally responds, and by then you have already handled it yourself or just learned to live with it. This is the story most small business owners in the Twin Cities know by heart. No